Winter Weather

Please take a moment to review these tips for staying safe and protecting your home during Winter Weather.

Safety

• Supervise candles at all times, if you choose to use them

• If you see a fallen power line or tree blocking the road, report it to 911

• Report an electrical outage by texting OUT to 57801, online at https://outagereport.duke-energy.com/, or by calling 800.POWERON (800.769.3766)

• Keep pets inside

• Check in with family, friends, and neighbors

• Monitor trusted local news sources for relevant and actionable updates

Heating and Plumbing

• You must maintain a minimum indoor temperature of 60°F during the winter months to prevent freezing pipes and property damage

• Open cabinet doors under sinks so warm air can circulate around pipes

• Let faucets drip slightly if temperatures drop below freezing (32°F or 0°C)

• If you notice no water, very low water pressure, or suspect a frozen pipe, report the emergency to us immediately 

• Disconnect garden hoses from outdoor spigots

• If power is lost, place towels under doors and blankets over windows to help keep heat inside

• Make sure all windows and doors are fully closed and locked

Travel and Outdoor Safety

• You are responsible for routine snow removal and salting of walkways and driveways, unless specified otherwise in your Lease.

• Store any items that can break or fall due to ice/snow weight, such as tents and umbrellas

• Use extra caution on steps, sidewalks, and parking areas, as surfaces may be icy even if they look clear

• Park cars away from trees and power lines that might fall

• Fill up your car gas tank, in case travel becomes necessary 

• Avoid driving if at all possible

Power Outage Preparation

• If the thermostat uses batteries, ensure they are fully charged

• Charge phones and necessary devices in advance

• Conserve phone battery 

• Have battery‑operated flashlights ready and extra batteries available

• Have a working battery‑operated radio

Supplies

• Have sufficient potable water (1 gallon per person per day for 3–5 days)

• Stock up on non‑perishable foods

• Maintain extra baby supplies (diapers and formula)

• Have a first aid kit and necessary medications available

• Maintain enough food/medicines for pets

Carbon Monoxide: Known as an "invisible killer" because it's a colorless, odorless, poisonous gas

• Test carbon monoxide detectors and change batteries if needed

• Do not use outdoor heaters or grills inside the home

• Never use a gas grill or charcoal grill indoors

• Make sure vents for the dryer, furnace, stove, and fireplace are clear of snow and other debris, such as leaves and dirt

• Only use portable generators outdoors in well-ventilated areas away from all doors, windows, and vents

• Do not use a generator in a wet area

• Connect appliances using heavy-duty extension cords

• If you need to warm a vehicle, remove it from the garage immediately after starting it.  Do not run a vehicle or other fueled engine or motor indoors, even if garage doors are open. Make sure the exhaust pipe of a running vehicle is not covered with snow

Thank you for helping keep our properties safe and reducing any weather‑related damage.  Please take good care of yourselves and your loved ones. 
Stay safe!